Tracey

Tracey provides an overview of the complex shipping process. All parcels from different carriers are shown in one portal where exceptions will be highlighted immediately. These exceptions are categorized into different phases and marked with different priorities, which forms the basis for triggers to customer service tooling. In short, proactive communication and being in control of your logistics process.

Key benefits and features

• Near real time notifications of exceptions (within 15 minutes on average)
• Predict delivery delays and damages ten hours earlier than the carrier
• Automate customer service workflows and reduce WISMO calls to save up 37% of time
• Improve NPS with less effort

Tracey has developed its own unique Parcel Engine that can be easily connected to ERP, WMS, DMS and webshop systems to read, process and analyse shipping data from carriers. These AI-driven analyses include carrier performance monitoring and benchmarking, near-real-time monitoring, and notifications and predictions of irregularities during parcel delivery.

All of Tracey's products help to provide an optimal delivery experience by linking to customer service solutions such as Trengo.

Example 1: Tracey has detected a damaged notification at the carrier and immediately creates a ticket in Trengo. Customer service employee sends an (automated) message to the recipient to check if the product itself is damaged as well and can take appropriate action based on the answer.

Example 2: Tracey notifies a parcel is approaching the due date at the pick-up point and creates a ticket in Trengo. An automated message can be send urging the recipient to collect the parcel in time before an unwanted delay occurs.

Example 3: Tracey has noted no activity in the track & trace of a parcel on its way to country X for the past Y hours or days. A ticket is created in Trengo for the customer service employee to proactively look into the case and check for potential issues.